FAQs

1. When will my order be shipped?

All orders are processed within 1–3 business days. Orders are not shipped on weekends or public holidays.

2. How long does delivery take?

We offer free standard UK shipping. Delivery usually takes 3–6 business days once dispatched.

3. How can I track my order?

You can track your order directly on our website Track Order using your tracking number.

4. Do you ship internationally?

No. We currently only ship to addresses within the United Kingdom.

5. What is your return policy?

You can return eligible items within 14 days of receiving your order. Items must be unused and in their original packaging. Please refer to our Return Policy page for details.

6. Can I cancel or change my order?

Yes. You may request to cancel or change your order within 24 hours, as long as it hasn’t been processed or shipped.

7. How can I contact customer support?

You can reach us by email or phone:

Email: support@homestores.shop

Phone: +44 20 7908 1900

Business hours: Monday to Saturday, 9:00 AM – 8:00 PM (UK time)